Frequently Asked Questions
What is Fitchow?
Fitchow is an online pet care store dedicated to providing high-quality pet food, treats, health supplements, grooming products, toys, and everyday essentials for dogs and cats.
What kind of products do you sell?
We offer a carefully curated selection of:
- Pet food & nutrition
- Treats & chews
- Health & wellness supplements
- Grooming & hygiene products
- Toys and daily pet essentials
All products are selected with pet safety and comfort in mind.
Are your products safe for pets?
Yes. Pet safety is our top priority. We source products made with pet-safe materials and ingredients, suitable for daily use and different life stages. Always follow usage instructions and consult your vet if your pet has special needs.
Do you offer nationwide shipping?
Yes, we offer shipping to most locations. Delivery times may vary depending on your location and product availability.
How long does delivery take?
Orders are typically processed within 1–3 business days. Delivery usually takes 5–10 business days, depending on your location.
Can I cancel or change my order?
Orders can be canceled or modified only if they haven’t been processed yet. Please contact us as soon as possible after placing your order.
What payment methods do you accept?
We accept secure online payments through major payment providers. All transactions are encrypted to ensure your information stays protected.
Do you offer products for all pet ages?
Yes! We offer products suitable for puppies, kittens, adult pets, and senior pets.
How can I contact Fitchow?
You can reach our support team anytime at:
Support@fitchow.store